2020/04/01 - Temporary Orders Suspension for considerable number of countries.
As the novel coronavirus pandemic has caused many countries/territories to take measures such as stopping acceptance of inbound postal items as well as considerable suspension and reduction of flights from/to Japan, JapanPost announced temporary suspension EMS/SAL services.
Therefore, we had to decline to receive orders from many countries.
Please see the link as below.
JapanPost International Mail
Hope your understanding about this matter.